Queen City Social
CINCINNATI boutique marketing agency
specializing in exceptional customer experience
"You have a great business. I make it better with visual merchandising, new brands,
staff training, creativity, thinking outside of the box and remarkable customer experience.
I blend old school with new tech to streamline your processes and best practices."
Tie your branding together by identifying your brand's voice and articulating your message across all digital and physical assets.
Copywriting and Press Release Your website, social and email copy is thoughtfully and correctly written especially for your business.
The Customer Experience begins before the front door or website and ends well after the visit or purchase. Exceptional, memorable visit and 'talk triggers' are what leave them singing your praises! (My five years with Apple's Marcom department has shown me that the relationship is the most important factor in a business.) Google 'CX' to learn more about why Customer Experience should be your top-level priority in 2020.
Messenger Marketing with Facebook & Chatbots
Add a Messenger 'Chat-Bot' to offload but 'humanize' communications. Monthly plans for hosting and management.
Social Media Set-Up and Management
Find your brand’s voice and speak the online languages that vendors, retailers, and consumers speak. Social Media set-up, refresh and maintenance for all platforms, and learn how to Podcast, Youtube, Snapchat and *NEW* 'Facebook Live' and Instagram's 'IGTV'. Add a Messenger 'Chat-Bot' to offload but 'humanize' communications.
Reputation Management & Damage Control
Build a great reputation with Feedback & Reviews. Repair a damaged reputation from negative reviews on the Internet.
Staff Training and Best Practices
Sales and product training to bring out the best in your team and demonstrate best practices to increase value and volume. Invigorate your staff to enthusiastically engage your visitors and create a memorable experience.
Video and Livestreaming
Perfect for a personal, family, hobby or interest page or group, or for business purposes.
Virtual Specialists and Assistants
Extra hands virtually as well as event support.
Visual Display and Merchandising
Assessment and redesign of your current layout floorplan with more effective displays, unique vignettes, and supportive makeover techniques elevate your customers’ experience.
White Label Rights/PLR Management
Utilize 'white label' private label rights content as part of your easy-to-do social media strategy.
A to Z - Complete Marketing Solution: Consulting Packages and Plans for All Budgets
I am a marketing 'nerd' and would love to help your line or shop shine.
Receive a free marketing assessment checklist with my compliments.
"Small Businesses enhance their neighborhoods, build strong communities,
provide value and create a special personal shopping experience for your town."
Your brand deserves a memorable and exceptional customer experience. Niche businesses require a unique marketing strategy that will laser target your ideal clientele. By combining your social media with visual display, merchandising and local event marketing, your cohesive strategy is easy to implement and repurpose.
"Did you know that the one thing your competitors cannot replicate is 'Customer Experience'? They can provide excellent customer service, but that is usually after the purchase.
The Customer Experience begins before the front door or website and ends well after the visit or purchase. Exceptional, memorable visit and 'talk triggers' are what leave them singing your praises! (My five years with Apple's Marcom department has shown me that the relationship is the most important factor in a business.) Google 'CX' to learn more about why Customer Experience should be your top-level priority in 2019.
I help business owners create exceptional customer experience through staff training, best practices, social media, visual display, merchandising, local events and much more."
Katherine Lent is the director of Queen City Social, a Cincinnati boutique marketing agency specializing in social media and retail merchandising. She creates exceptional customer experience for your business by combining social media with visual display, merchandising and local event marketing in a cohesive strategy that's easy to implement and repeat.